Application Support Analyst bij/via Intergraph

Omschrijving

Intergraph® is the leading global provider of engineering and geospatial software that enables customers to visualize complex data. Businesses and governments in more than 60 countries rely on Intergraph’s industry-specific software to organize vast amounts of data and infuse the world with intelligence to make processes and infrastructures better, safer, and smarter. The company’s software and services empower customers to build and operate more efficient plants and ships, create intelligent maps, and protect critical infrastructure and millions of people around the world.
Intergraph is part of Hexagon (Nordic exchange: HEXA B), a leading global provider of design, measurement, and visualization technologies that enable customers to design, measure and position objects, and process and present data.

Intergraph is looking for a:

Application Support Analyst

The Job:
The Application Support Analyst provides Europe-wide functional support to Intergraph’s core business applications. The application support analyst operates as a team member of the European Head Quarters (EHQ) IS department. The main part of the job will be on-going functional support of business applications.

Main Tasks:

• Provide functional support for end-users of business applications.
• Prepare and maintain end-user documentation describing functionality and work processes regarding business applications.
• Evaluate user and business requirements and bring forward proposals for improvements meeting these requirements or provide arguments showing irrelevance of these requirements. This can be a task of curative nature as well as one of a preventive nature.
• Incident solving by identifying the cause and severity. Discuss and bring forward a problem solving plan. In case of a supplier error escalate and follow-up progress.
• Cross-train product knowledge with other team members thus contributing to spreading application-specific knowledge.

• Establish and ensure good communication between EHQ and the regions.

Responsible for:

• Executing all of the above mentioned tasks.
• Contribution to EHQ IS team performance.

• Participation in projects.

Knowledge/Skills:

• Education level at MBO (niveau 3 or 4) or a comparable combination of education and experience.
• General understanding of common business administration (basic accounting and order administration principles).
• 1-3 years of relevant experience with functional support of business applications is required.
• Familiar with performing tasks guide lined by a project structure frame work.
• Experience with Office products.
• Basic knowledge of ERP applications is preferred.

• Good communication skills and fluent in English

Competencies:

• Pro-active, customer focused and team worker.
• Team player, operating in a facilitating role.

• Organized and structured personality.

Apply and further information:
Please send your motivation letter and cv in English via our online application form

Further information: visit our website: http://www.intergraph.com/global/nl

Acquisition as a result of this vacancy is not appreciated.

Online solliciteren

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